Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. After 10 days we can longer offer an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ShenaTribe@gmail.com. If your return is accepted, we’ll send you a link to print off for your return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ShenaTribe@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the product(s) must be in the same condition as when you received it. For more information, please email us at shenatribe@gmail.com